Your virtual front desk, always ready to help
Help customers ask questions, check availability and manage appointments through one connected experience. The agent works around your services, booking rules and existing tools, with human support available for complex requests.
Reduce missed enquiries & booking administration
Appointment-based businesses often spend valuable time answering repetitive questions, checking calendars and managing booking changes manually.
Detail your role and its associated responsibilities, highlighting notable achievements.
The Business Challenge
Missed enquiries
Repetitive administration
Booking errors
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Staff repeatedly answer questions about services, availability, pricing and preparation.
Manual scheduling can lead to incomplete information, duplicated bookings or missed updates.
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Core reception and booking capabilities
Answer common questions, check availability and manage routine booking requests through one connected reception workflow.
Answer common questions
Review available appointment times through a connected calendar or booking platform.
Collect the required customer details and guide suitable customers through the booking process.
Provide approved information about services, opening hours, pricing, location and booking policies.
Check availability
Book Appointments
Manage booking changes
Support rescheduling and cancellation requests according to your business rules.
Collect information
Ask relevant questions before the appointment, such as service requirements or contact details.
Pass sensitive, unusual or urgent requests to the appropriate team member with a clear summary.
Escalate complex enquiries
How it works
From first enquiry to confirmed appointment
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Enquire
Understand
Check
The customer contacts the agent through your website or connected communication channel.
The agent identifies the service required and collects the necessary information.
It reviews availability and applies your booking rules.
04
Confirm
The appointment is booked, updated in the connected system and confirmed with the customer.
Calendar & Booking Integration
Connect the agent with your booking platform or calendar to check availability and record confirmed appointments.
Customer Information Capture
Collect names, contact details, service requirements and relevant notes before the appointment.
Send booking confirmations and, where supported, appointment reminders through connected systems. Avoid promising reminder delivery unless the relevant SMS or email integration is included.
Confirmation & Reminders
Connected Booking Workflow
Keep appointments and customer information organised
FAQ
Can the agent connect with our existing booking system?
Integration depends on the platform, its available API and your account permissions. We assess this during the discovery stage.
Can customers reschedule or cancel appointments?
Yes. The agent can support booking changes according to your cancellation, notice and availability rules.
Can it answer questions about our services?
Yes. It can use approved information about your services, pricing, opening hours, location and booking policies.
Can it send appointment reminders?
Reminder options depend on the connected booking, email or messaging system
What happens with complex enquiries?
Sensitive, unusual or urgent requests can be escalated to the appropriate team member with the conversation details.
Can we control which appointments it books?
Yes. You can define available services, staff, locations, appointment durations, lead times and other booking rules.
Can we start with one service or location?
Yes. You can begin with a focused Agent MVP for one service, calendar or location before expanding.
Ready to simplify your booking process?
Tell us how your team currently manages enquiries and appointments. We’ll help you design a reception agent around your services, availability and existing booking tools.