Customer Service Agent
Resolve customer enquiries faster with a custom AI agent
A custom AI agent that answers routine enquiries, drafts replies and routes complex cases while keeping your customer records organised
Customer Service Agent
Resolve customer enquiries faster with a custom AI agent
A custom AI agent that answers routine enquiries, drafts replies and routes complex cases while keeping your customer records organised
Quick Overview
Built for modern customer support teams
A flexible customer service agent designed around your business rules, support channels and existing systems.
Routine Enquiry Automation
Connected CRM & Helpdesk
Controlled & Consistent Support
Handles common customer questions across website chat, email and connected support channels, helping your team focus on complex cases
Records customer details, conversation history and case outcomes within your existing CRM or helpdesk workflow
Uses approved knowledge sources, escalation rules and human review to maintain accurate and consistent customer responses
Built around your existing support workflow
We review how your team currently manages customer enquiries, define the agent’s responsibilities and connect it with the appropriate systems. Before launch, we test realistic support scenarios, escalation rules and human approval steps.
Quick Overview
Built for modern customer support teams
A flexible customer service agent designed around your business rules, support channels and existing systems.
Routine Enquiry Automation
Connected CRM & Helpdesk
Controlled & Consistent Support
Handles common customer questions across website chat, email and connected support channels, helping your team focus on complex cases
Records customer details, conversation history and case outcomes within your existing CRM or helpdesk workflow
Uses approved knowledge sources, escalation rules and human review to maintain accurate and consistent customer responses
Built around your existing support workflow
We review how your team currently manages customer enquiries, define the agent’s responsibilities and connect it with the appropriate systems. Before launch, we test realistic support scenarios, escalation rules and human approval steps.
Business Challenge
Support teams often spend significant time answering the same questions, searching for information and transferring enquiries between departments. A custom customer service agent can manage routine enquiries while keeping your team involved where judgement, approval or personal attention is needed.
01- Repetitive enquiries
Customers repeatedly ask about services, availability, orders, policies and appointments.
02- Slow response times
Customers repeatedly ask about services, availability, orders, policies and appointments.
03- Inconsistent routing
Messages may reach the wrong department or lack the information needed for a quick resolution.
Business Challenge
Support teams often spend significant time answering the same questions, searching for information and transferring enquiries between departments. A custom customer service agent can manage routine enquiries while keeping your team involved where judgement, approval or personal attention is needed.
01- Repetitive enquiries
Customers repeatedly ask about services, availability, orders, policies and appointments.
02- Slow response times
Customers repeatedly ask about services, availability, orders, policies and appointments.
03- Inconsistent routing
Messages may reach the wrong department or lack the information needed for a quick resolution.
What your Customer Service Agent can handle
Understand customer intent
Identify what the customer needs, even when the enquiry is written informally
Respond using approved information from your policies, FAQs, services and internal documents
Prepare context-aware responses for your team to review or send automatically when appropriate
Answer common questions
Draft personalised replies
Collect missing information
Route complex cases
Update connected systems
Ask follow-up questions before sending the case to your staff
Direct complaints, sensitive requests or unusual enquiries to the correct team member
Record conversation details and outcomes in your CRM, helpdesk or booking platform
What your Customer Service Agent can handle
Understand customer intent
Identify what the customer needs, even when the enquiry is written informally
Respond using approved information from your policies, FAQs, services and internal documents
Prepare context-aware responses for your team to review or send automatically when appropriate
Answer common questions
Draft personalised replies
Collect missing information
Route complex cases
Update connected systems
Ask follow-up questions before sending the case to your staff
Direct complaints, sensitive requests or unusual enquiries to the correct team member
Record conversation details and outcomes in your CRM, helpdesk or booking platform
From enquiry to resolution
01 / Receive
The agent receives an enquiry through your website, email or connected platform
02 / Understand
It identifies the customer’s intent and retrieves relevant approved information
03 / Respond or escalate
Routine enquiries are handled immediately. Complex cases are sent to a human with a structured summary
04 / Record
Relevant details can be added to your CRM, helpdesk or internal workflow.
How it works
From enquiry to resolution
01 / Receive
The agent receives an enquiry through your website, email or connected platform
02 / Understand
It identifies the customer’s intent and retrieves relevant approved information
03 / Respond or escalate
Routine enquiries are handled immediately. Complex cases are sent to a human with a structured summary
04 / Record
Relevant details can be added to your CRM, helpdesk or internal workflow.
How it works
Suitable for customer-facing businesses
Who It Is For
Online Retailer
Clinics & Salons
Consultants & Professional Services
Property and local service businesses
Suitable for customer-facing businesses
Who It Is For
Online Retailer
Clinics & Salons
Consultants & Professional Services
Property and local service businesses
FAQ
Can the agent connect with our existing CRM?
Integration depends on the CRM, its available API and your account permissions. We assess this during the discovery stage.
Will it replace our customer service team?
The agent is designed to handle repetitive work and support your staff. Complex, sensitive or high-value cases can remain under human control.
Can we control the answers it gives?
Our pricing varies depending on [what factors affect your price]. We offer a variety of options to fit your needs and budget. Please visit our [pricing page/contact us] for more information.
How long does development take?
The timeframe depends on the workflow, integrations, data and testing requirements. A focused MVP can be used to validate the use case before a larger deployment.
Can we start with one workflow?
Yes. Starting with a clear, high-value workflow is usually the most practical way to test the agent.
Ready to improve your customer support workflow?
Tell us how your team currently handles enquiries. We’ll help you identify where a custom AI agent could reduce repetitive work, improve response times and support your existing team.